Last updated October 21, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@tytonenergy.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Tyton Co (Pvt) Ltd

Attn: Returns

RMA #

9/C Malabe road, Kalalgoda, Pannipitiya  

Pannipitiya, Western 10230  

Sri Lanka  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

•        For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. Every unit will get a warrant period of 1 year. Warranty for product will be considered invalid for: Defects or damages resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; scratches, dents and cosmetic damage, unless caused by the manufacturer; defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by the manufacturer; defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by manufacturer, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product.
 This Standard Limited Warranty does not cover any battery if: the battery has been charged by a battery charger not specified or approved by the manufacturer for charging the battery; any of the seals on the battery are broken or show evidence of tampering; or the battery has been used in equipment other than the manufacturer’s device for which it is specified.

Claiming Warranty 
 Warranty period is mentioned either in the warranty card, invoice or in the description of the respective product. If the product is found to be faulty within 7 days of purchase, it will be eligible for immediate replacement provided that no misuse or tampering of the product is found. Upon inspection of the product, Tyton Energy Company will decide if the defect is covered under the warranty policy. If the defect is covered under the warranty policy, Tyton Energy Company will repair/replace the product free of charge. Tyton Energy Company may request the customer to visit the store if the product needs to be tested in front of the customer. Tyton Energy Company requires 7-14 days to inspect and repair/replace the product. If the parts are not available, this time can be extended up to 1 month or longer given the nature of the repair. If the defect is not covered under the warranty policy but is still repairable, customer can opt to get it repaired by Tyton Energy Company, accepting to pay the relevant repair charges. After the product is repaired, or is not covered under the warranty policy, and the customer is notified, the product should be collected within a period of 1 month, or the product will be disposed of, upon notification once more, and acknowledgement by the customer. (Storage period can be extended under special circumstances upon request by the customer)   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+94 70 214 5899 

contact@tytonenergy.co